Here’s a sampling of what our clients have to say about working with us:
My experience with Blue Grouse Wine Cellars was amazing! From Gary coming out to preview, to Adrienne and Chris’s follow up, to Sebastian’s outstanding attention to detail everyone was first class to deal with.
Sebastian was timely, very neat and tidy and produced a finished product I am extremely pleased with.
Please feel free to use me as a reference if you require.
Thank you again!
I just wanted to let you know, that Ralph delivered and installed our new Cooler and we are very happy with the product and his Service. It was a pleasure dealing with you.
Best wishes, Ken
To the team at Blue Grouse,
Thanks for all your professionalism and great work! Our new wine cellar is fantastic, well designed, the installation went perfectly. We highly recommend Blue Grouse Wine Cellars to any wine enthusiast looking to create a special place for their collection. If anyone would like a reference please feel free to pass our name along.
Sue & Peter Dupuis
We are very pleased with the quality & installation of our wine racks recently installed in our new wine cellar.
Adrienne was a delight to work with. She deserves an extra star for her patience in helping us finalize our plans.
The boys did a great job today and I have high standards. I have been impressed with your company from all aspects.
Please send me a bill and I will look after it promptly.
Sorry for my delay in responding for I was out of the country.
From my initial contact with Gary and the follow up with Adrienne, you are all “customer service” smart & wise.
Good product and ease of ordering made my experience very enjoyable.
People make the difference – is what makes the difference in any business or products.
Thanks for your service.
Long Beach, CA
We are very happy with the new cellar. Sebastian did a great job!
Hi Adrienne–Just wanted to let you know how pleased we are with the new wine fridge we received from you. Sebastian was very skilled and efficient at assembling and situating the fridge for us. We have it all loaded now and feel our wine is safe. Seems to be a great product and we are happy we ordered the larger size.
Great customer service!
Easy to ship across border.
I love the product.
Ordering was easy, shipment was fast and when there was an issue with one of the products they remedied the situation that day! Awesome….Keep up the good work!
Hi Adrienne….thanks for getting the job done and on time!…..Regards, Marc
…It is a pleasure doing business with you and I for the first time feel that e-commerce has some legs.
Very professional and very responsive.
I am again impressed with your responsiveness. The replacement unit was sitting at my office door when I came in today. This time label and content matched….
Again, thank you very much. I will be sure to recommend you to anyone asking about wine racks and great companies.
We love the new wine fridge. We’ve already filled it up! Thank you very much for getting us a replacement lock.
I’ll spread the word, I know of 1 friend interested in purchasing a 500 bottle fridge.
Brian Glaum and Kristal Kaulbach
With simplicity and elegance…
Your rack system has transformed a cement bunker into a perfect wine cellar.
Thanks,everything looks GREAT….
…The guys did a really good job and we are happy with the results.
Thank you very much for your excellent service. We truly appreciate it.
We had great service over many months while waiting for Vintage Keeper to resupply.
The unit had some small problems when delivered, and again we had prompt, pleasant, helpful service getting them sorted out.
I tell my friends where they go to score this very useful appliance.
…The cabinet is now in place and loaded. We certainly appreciate the friendly
service and the helpful information provided by Gary and you during our
visit. We are very pleased with our purchase…
Cheers, Murray and Karen
Adrienne thank you for all your efforts today. It was a pleasure meeting you and dealing with you.
Mr. Gary Bombay,
Blue Grouse Wine Cellars
Dear Mr. Bombay,
May this letter confirm the following regarding the install of the cooling system for my wine cellar:
- On budget
- Work done time
- Competant workman
- Left job site tidy
- I would not hesitate to recommend your services if requested.
It was first rate.
You got me out of a tight spot!
– Product very good
– Look awesome installed
– Great service and information by phone
– Website functions well
– Pricing quoted on website a bit misleading
– No mention of duties until the invoice printed up for approval
– Very efficient delivery to Victoria
We thank Dave for his comments and found his feedback regarding the pricing on our website to be helpful. We have since made efforts to make our shipping/import fees clearer for our Vintage View racking.
Gary & Adrienne were very knowledgeable and helpful. We had a few glitches with our order/install but Blue Grouse responded quickly and to our full satisfaction.
We love our new wine room and have already referred Blue Grouse to other friends.
Andreea & Richard
Thank you. The wine celar is fantastic and the service I had was great also.
Excellent communication re: product and shipping options.
One smal issue: product didn’t include the necessary number of wooden pegs used for drawer stops. You guys were nice to send me ones from the floor model but because they were in a regular envelope it ripped and all pegs were lost before they got to me. Other than that small issue, all good!
Thanks very much,
Our comments: We thank Mike for his comments about how the pegs were sent out to him. We are now shipping these types of items in more secure envelopes.
We love the flooring.
Found the service to be excellent and very accommodating.
Mark Prefontaine and Lisa Allen